Hawkey Customer Focus Training - Stage 3

Look, Smile, Talk, Listen, Thank


Hawkey Customer Focus Training Stage 3

As part of Hawkey Cleaning & Support Services commitment to quality, our management team recently completed a customer focus training course with CBRE. The next in our series of Customer Focus Training is the Rule of Five.

Five seemingly obvious words that can get neglected during the working day.

 

LOOK - SMILE - TALK - LISTEN - THANK

 

Looking

how often are you greeted by a receptionist focusing on their PC screen or phone? It might be that they are trying to solve a problem but the acid test is do you know this?
Consider how this negatively impacts the customer experience, but by giving the customer 100% concentration and eye contact and a smile instead whilst they say their name and who they are here to see and then referring to the computer to check them in, is extremely powerful. It demonstrates confidence, respect, and professional conduct and makes the person feel important.

 

Listening

Too often whilst the other person is talking the voice in our head is talking at the same time which means we miss important parts of the conversation. Our internal voice may be working out how to help them, thinking of what to say next, getting ready to justify a point – whatever is going on inside the head means we are not truly listening to the customer.

 

See more posts about this and other information on our Google+ Page.

 

Hawkey Customer Focus Training - Stage 2

Hawkey Office Cleaning London Customer Focus Training Stage 2


Hawkey Customer Focus Training Stage 2
Hawkey Customer Focus Training Stage 2

As part of Hawkey Cleaning & Support Services commitment to quality, our management team recently completed a customer focus training course with CBRE. The next in our series of Customer Focus Training is the importance of customers and how important delivering customer excellence and support is to create a strong brand and positive reputation.See more posts about this and other information on our Google+ Page.

Hawkey complete Customer Focus Training

Hawkey Office Cleaning London proud to complete Customer Focus Training with CBRE


Hawkey proud to complete Customer Focus Training with CBRE
Hawkey proud to complete Customer Focus Training with CBRE

As part of Hawkey Cleaning & Support Services commitment to quality, our management team recently completed a customer focus training course with CBRE. The course focused on helping our employees deliver service excellence. The attached poster 'THE IMPORTANCE OF YOU' is the first in a series of eleven to empower and strengthen our staff to deliver service excellence to our clients. See more posts about this and other information on our Google+ Page.

Hawkey secure contract at O2 Peninsula

Hawkey have been awarded the contract to clean the external windows of the prestigious Lower Riverside Development at the O2 Peninsula on behalf of Knight Dragon.


Hawkey secure contract at O2 Peninsula
Hawkey secure contract at O2 Peninsula

The window cleaning will be carried out by using 'reach and wash' water-fed pole technology for the lower sections, alongside advanced rope access equipment for the higher elevations. This will enable the site to be cleaned in a controlled manner, meeting the strict Work at Height Regulations, 2007.

The O2 Peninsula further strengthens our ability and reputation as one of London's premier cleaning services provider. We are proud of the work the team have done, to secure this high-profile development. We will work closely with Knight Dragon's onsite management team, to ensure we deliver the very best level of support and standards.

Hawkey Provide Chewing Gum Removal Solutions

Chewing gum on footpaths is an unsightly problem.


Hawkey Provide Chewing Gum Removal Solutions
Hawkey Provide Chewing Gum Removal Solutions

At Hawkey, we have invested in a range of Gum Rangers to tackle this problem. The Gum Ranger uses environmental friendly chemicals to remove the chewing gum in seconds with no lasting residue. We are currently using this on the world famous Carnaby Street in London with fantastic results!

Hawkey lands Cayman Islands Government Office Contract

Hawkey Cleaning & Support Services have been awarded the cleaning services contract at Cayman Islands Government Office in Central London.


Hawkey lands Cayman Islands Government Office Contract
Hawkey lands Cayman Islands Government Office Contract

The Cayman Islands, a British Overseas Territory, encompasses 3 islands in the western Caribbean Sea. Grand Cayman, the largest island, is known for its beach resorts and varied scuba diving and snorkelling sites. Little Cayman, the smallest island, is home to diverse wildlife, from endangered iguanas to seabirds such as red-footed boobies.

Contact Us

admin@hawkeycleaning.co.uk
020 7903 5360

Liberty House, 222 Regent Street, London, W1B 5TR