Hawkey Office Cleaning Services London WC1
Hawkey Office Cleaning Services always endeavours to maintain a strong communication channel with its clients. This helps to ensure an effective quality assurance process is always followed. We understand that every client’s premises are different from the next, so we take great care and effort in developing a quality control program specific for their needs. This approach marks us out as one of the most professional office cleaning providers in the industry.
Our quality assurance mechanisms are:
- A cleaner’s communications book for your workplace. Your staff should note any special cleaning requirements and our office cleaners will review the details before the start of their shift.
- The comments left for our cleaning staff can also be replicated to our online comments book. This information will be automatically sent through to the PDA of the cleaning supervisor responsible for your site.
- Every customer will be assigned a dedicated account manager, so you won’t ever have to repeat yourself when discussing your contract. Our account managers will ensure any questions or concerns are handled appropriately.
- Every month we complete a client survey to ensure that our cleaning services meet your requirements.
- We conduct monthly internal reviews to ensure we allocate adequate resources to maintaining our high standards of service. Our monthly on-site visit by one of our directors or managers is also integral to this review.
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